Customer Support Bot
Your support team answers the same 50 questions every single day?
Deploy an AI customer support agent that handles FAQs instantly, provides personalized help, and seamlessly escalates complex issues to your human team — available 24/7 on Telegram.
80% auto-resolved
Setup Time
Difficulty
Monthly Cost
The Problem
- 1
Your support team answers the same 50 questions every day — password resets, pricing plans, refund policies — burning hours on copy-paste replies.
- 2
Customers wait hours for a response outside business hours. By morning, frustrated messages have piled up and some have already churned.
- 3
New support agents need weeks of training before they can handle tickets independently, and they still miss edge cases your senior staff would catch.
See it in action
Clawfy Bot
Online
I can't log in. It keeps saying wrong password but I'm sure it's correct.
That's frustrating — let's get you back in. Go to Settings > Account > Reset Password, and you'll receive a reset link via email within 5 minutes. Make sure to check your spam folder too.
Got it, the reset email came through. I'm back in now, thanks!
Great, glad that worked! If you want extra security, you can enable two-factor authentication in Settings > Security. Is there anything else I can help with?
What You Get
80% of repetitive questions answered instantly — your team only handles the cases that actually need a human.
24/7 availability — no more missed after-hours queries. Customers get immediate help at 3 AM just like 3 PM.
Escalation to humans with full conversation context — no more asking the customer to repeat themselves.
What's included
- Compass
Primary support agent — handles FAQ, troubleshooting, and ticket triage before escalating to humans.
FAQ Answering
Matches customer questions against your knowledge base and delivers accurate, consistent answers every time.
Ticket Classification
Categorizes incoming requests by type (billing, technical, account) and priority level to route them efficiently.
Sentiment Detection
Detects frustrated or angry customers early and adjusts tone or triggers immediate escalation.
Auto-Escalation
Forwards unresolved or high-priority issues to your human team with a structured summary and full chat history.
Knowledge Base
Your product FAQ, troubleshooting guides, and policy documents. The bot uses this as its single source of truth.
Escalation Rules
Define when the bot should hand off to a human: billing disputes over a threshold, security issues, explicit requests for a human, or topics outside the knowledge base.
Team Channel
A Telegram group where escalated tickets land with full context. Your support staff picks them up and responds directly.
Pricing
Server
$8/mo
Dedicated cloud server, always on
AI Key
$0–5–15/mo
~50 conversations/day, ~4 messages each
BYOK = $0
Template
Free
One-time purchase for premium workflows
Tips & Best Practices
- Keep your knowledge base comprehensive and up-to-date — the bot can only be as good as the information you provide.
- Review escalated conversations weekly to identify new FAQ entries that could reduce future escalations.
- Set up auto-replies for after-hours messages so customers know when to expect a human response.
- Use the confidence threshold to balance automation vs. escalation — lower it if the bot escalates too often, raise it if customers get wrong answers.
- Start with a small set of well-tested FAQ entries and expand gradually based on actual customer questions.
Customer Support Bot
Free